> ## Documentation Index
> Fetch the complete documentation index at: https://fema-docs.estou.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Shipment Statuses

> Complete list of FEMA statuses and what they mean.

## Statuses by phase

### Awaiting pickup

| Status              | Description                         |
| ------------------- | ----------------------------------- |
| Aberta              | Label created, awaiting FEMA pickup |
| Espera Levantamento | Awaiting courier collection         |
| Espera Recolha      | Awaiting pickup                     |
| A Aguardar Recolha  | Variant of awaiting pickup          |

### Collected / In warehouse

| Status                            | Description                                 |
| --------------------------------- | ------------------------------------------- |
| Recolhida                         | Parcel collected by courier                 |
| Entrada Armazém / Entrada Armazem | Arrived at FEMA warehouse (accent variants) |
| Verificada                        | Verified in warehouse                       |
| Exportada                         | Prepared for export                         |

### In transit

| Status                                 | Description                                          |
| -------------------------------------- | ---------------------------------------------------- |
| Em Trânsito                            | In transit to destination                            |
| Em Trânsito para as Ilhas              | In transit to Azores or Madeira                      |
| Em Trânsito para as Ilhas Espanholas   | In transit to the Canary Islands or Balearic Islands |
| Em Trânsito para Plataforma de Destino | En route to local distribution hub                   |

### Out for delivery

| Status             | Description                             |
| ------------------ | --------------------------------------- |
| Em Distribuição    | Out for delivery today                  |
| 2ª Volta           | Second delivery attempt on the same day |
| Entrega Reagendada | Delivery rescheduled to another date    |

### Failed attempt

| Status                 | Description                           |
| ---------------------- | ------------------------------------- |
| Entrega Parcial        | Partial delivery (only some volumes)  |
| Excepção               | An exception occurred during delivery |
| Entrega Não Conseguida | Delivery attempt unsuccessful         |

### Final statuses: delivered

<Check>These statuses indicate successful delivery.</Check>

| Status                   | Description                                 |
| ------------------------ | ------------------------------------------- |
| **Entregue**             | Delivered to the recipient                  |
| **Levantado na Agência** | Picked up by the recipient at a FEMA branch |

### Final statuses: returned / cancelled

<Warning>These are final statuses. No further automatic updates will occur.</Warning>

| Status                          | Description                      |
| ------------------------------- | -------------------------------- |
| Devolvida / Devolvido           | Returned to sender               |
| Devolvida Ao Remetente          | Returned to sender (variant)     |
| Devolvida ao Expedidor          | Returned to shipper              |
| Rejeitada                       | Rejected by recipient            |
| Fechada                         | Shipment closed without delivery |
| Anulada / Envio Anulado         | Label cancelled                  |
| Envio Abandonado                | Shipment abandoned               |
| Destruído a Pedido do Expedidor | Destroyed at sender's request    |

## Shopify synchronisation

Each shipment's status is automatically synced to Shopify:

| FEMA Status                                                              | Shopify Event        |
| ------------------------------------------------------------------------ | -------------------- |
| Em Trânsito / Recolhida / Entrada Armazém / Entrada Armazem              | `in_transit`         |
| Em Distribuição / 2ª Volta                                               | `out_for_delivery`   |
| Entrega Parcial / Excepção / Entrega Não Conseguida / Entrega Reagendada | `attempted_delivery` |
| Entregue / Levantado na Agência                                          | `delivered`          |
| Devolvida / Rejeitada / Anulada / etc.                                   | `failure`            |